The Hotel Inspector S18E03 - Stump Cross Caverns

This week, The Hotel Inspector Alex Polizzi has a call for help from deep beneath the Yorkshire Dales: the historic visitor attraction Stump Cross Caverns. The limestone cave system has been open to the public since its discovery in 1860. Now the attraction boasts its own cinema, gift shop, cafe and outdoor play area.

Owned, run, and home to former children's nurse Lisa, who is now joined by her fiancé and gift shop manager, Nick. Now after 20 years of giving everything to the cause, this family business is facing an uncertain future, and pushing this attraction into profit seems impossible.

The Hotel Inspector arrives at a packed car park but soon finds the caves hold an eccentric mix of installations and artifacts, and each area of the business, from the shop to the restaurant, needs streamlining and smartening. Calling in some visitor attraction expertise, Alex begins to formulate a plan.

If the family can't find a way to make their visitor attraction pay, the next summer season could be their last. Will The Hotel Inspector manage to help Stump Cross Caverns see the light or will Lisa's dream be buried forever?