A cold winter night in Blackpool turns into a nightmare when emergency services respond to a small fire in an alleyway behind the Grafton House Hotel and find a badly burnt body. As investigators attempt to piece together what happened, a missing person report comes in for 16-year-old Sasha Marsden, who had not returned home from what was supposed to be her first day at a new part-time job. The connection between the two cases is made chillingly fast, and what unfolds is one of the most brutal hotel murders in British history.
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